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KU Online SCM 612: Customer Relationship Management: Reference Management

Students in this course examine effective ways of managing the customer relationship to ensure an effective supply of materials required for product development.

Citation Managers

What is a Citation Manager? 
A Citation Manager is simply a piece of software, website, or browser extension that can help you organize the papers you have used for research. It keeps track of the citations (so the author, title, date, etc) of each paper, and allows you to then plug each citation into your Reference List. Some of them even allow very specific citation styles for different disciplines (like AIP for physics) instead of the more common APA and MLA styles.

EndNote is both a free (EndNote Basic, web-based) and paid (EndNote 21, desktop and web-based) reference management software that allows you to collect, store and manage bibliographic references. You can include these references in your academic writing and automatically create a bibliography in the referencing style of your choice. Available for Windows and Mac. EndNote 21 is available for download on up to 3 devices through the library site license. More information at this link here: https://libguides.kettering.edu/databases/endnote

Mendeley is a free reference manager that can help you store, organize, note, share and cite references and research data. Automatically generate bibliographies, collaborate easily with other researchers online, import papers from other research software, find relevant papers based on what you're reading, and access your papers from anywhere online. Available for Windows, Mac, and Linux.

Zotero is a free, open-source, easy-to-use tool to help you collect, organize, annotate, cite, and share research in a single, searchable interface. Zotero is available for Mac, Windows, Linux, and iOS. Still not sure, read more about their privacy policies, open-source code, and commitment to continual improvement here.

RefWorks is paid web-based bibliographic software that enables you to organize your research, include citations while you write your paper, build a bibliography in a variety of formats, import references from many data sources, and create bibliographies in different document formats (Word, RTF, HTML, etc.).

EndNote 21 Campus License

The Library has acquired an EndNote 21 license for the entire campus! EndNote 21 is a software tool used to manage citations and references when writing a paper. If you’re utilizing EndNote 7, 8, 9 or 20, please consider upgrading to EndNote 21, as updates will no longer be made to prior versions.  

--How does it work? 

  • If you already have a previous subscription to EndNote and are looking to upgrade or are a new EndNote user, please go to our EndNote 21 webpage for more information and to download.

--EndNote 21 features

  • Seamless Organization - Stay organized with a reliable system that stores unlimited references and provides powerful tools to help organize and manage references with ease and speed.
  • You can now create and use custom tags to organize your references.
  • Easy Collaboration - EndNote 21 offers flexible solutions for sharing that help everyone stay on the same page. Up to 1,000 people can work from a single reference library, no matter where they are located or what organization they are affiliated with.
  • 7,000+ Reference Styles - Researchers can automatically build their bibliography with EndNote’s Cite While You Write tool in Microsoft Word or Google Docs, with access to a library of more than 7,000 styles – more than any other reference tool – or customize their own style.

Please contact library@kettering.edu if you need any assistance or further clarification on how to upgrade or sign-up for EndNote 21. 

Citation Resources


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