SCM 612: CUSTOMER RELATIONSHIP MANAGEMENT — Customer relationship management is at the core of all effective supply chains. Students in this course examine the comprehensive set of processes and technologies necessary for managing potential and current customers. Students in this course examine effective ways of managing the customer relationship to ensure an effective supply of materials required for product development. A range of CRM software is examined.
Librarians are available in person at our service desks on the third and fourth floors of the Learning Commons
In-person hours are:
Monday-Thursday 10am - 6:30pm
Friday 10am - 5pm